At Gravitas. , we strive to provide you with the highest quality products and exceptional customer service. We understand that sometimes circumstances may arise where you need to return a product or require warranty assistance. To ensure a smooth and hassle-free experience, please read our returns and warranty policy below:
Returns:
If you are not completely satisfied with your purchase, we accept returns on unopened products within 30 days from the date of purchase. To initiate a return, please contact our customer support team, who will guide you through the process. Please note that return shipping costs will be the responsibility of the shipper unless the return is due to a manufacturer defect.
Warranty:
We stand behind the quality of our products. In the event of a manufacturer defect, we offer a warranty period of 60 days from the date of purchase. If you encounter any issues with your product during this time, please contact our customer support team. They will assess the situation and provide assistance accordingly, which may include repair, replacement, or refund at our discretion. Please note that any damages resulting from misuse or normal wear and tear are not covered under the warranty.
To ensure a smooth and efficient resolution, we kindly ask you to provide proof of purchase when making a warranty claim. This could be in the form of a receipt, order confirmation, or any other relevant documentation.
Please keep in mind that our returns and warranty policy may be subject to additional terms and conditions, which will be communicated at the time of purchase or available on our website.
If you have any further questions or require assistance, our dedicated customer support team is ready to help you. We value your satisfaction and will work diligently to ensure your experience with Stoik is a positive one.
Thank you for choosing Gravitas.
