WARRANTY & REPLACEMENT
WARRANTY, RETURNS & SHIPPING POLICY
Effective May 2026 | ridegravitas.com | support@ridegravitas.com
We build products we ride ourselves. If something isn't right, let us know about it and we will work to make it right.
WARRANTY
All Gravitas products are covered by a 60-day manufacturer defect warranty from the date of purchase. This applies to all orders, domestic and international.
CRASH REPLACEMENT PROGRAM
Crashes happen. We build products tough enough for serious riding, and we know that sometimes the trail wins. If you go down and your Gravitas gear takes the hit, we want to help you get back out there.
RETURNS: UNITED STATES
We accept returns on unopened, unused products within 30 days of the purchase date.
RETURNS: INTERNATIONAL (Canada, Australia & All International)
International orders are final sale. We do not accept physical returns or exchanges on orders shipped outside the United States. (See Details Below)
INTERNATIONAL SHIPPING
We currently ship to Canada and Australia. We are actively working to expand to additional countries and will announce new destinations as they become available.
PRIOR PURCHASES
This policy is effective May 2026. If you purchased a Gravitas product before this date, the warranty and return terms that were in effect at the time of your purchase continue to apply to your order.
CONTACT & SUPPORT
Email: support@ridegravitas.com
If something feels off or you are not sure where your situation fits, just reach out. We would rather talk it through than have a rider feel like they got a bad deal.Ride more. Worry less.— The Gravitas Team
The original purchaser of any Gravitas product is eligible for a one-time discount on replacement parts or products after a confirmed crash.
- Gravitas panels, mounts, and storage products: 40% off replacement
- Baja Designs and Heretic Studio lights: 15% off replacementProgram Details
- Available to the original purchaser only — not transferable
- Requires photos of the crash damage and proof of original purchase
- One claim per product purchase- Does not cover lost items, theft, or cosmetic wear
- Gravitas reserves the right to verify claims and decline those that do not meet program criteria
How to submit a crash claimEmail support@ridegravitas.com with the subject line "Crash Claim" along with your order number, photos of the damage, and a brief description of what happened.
Our team will review and respond with next steps. If approved, we will issue a one-time discount code toward your replacement order.
Note: The Crash Replacement Program is a goodwill program, not a warranty. It is separate from our standard manufacturer defect warranty and covers impact damage that the warranty does not. Gravitas reserves the right to modify or discontinue this program at any time.
All Gravitas products are covered by a 60-day manufacturer defect warranty from the date of purchase. This applies to all orders, domestic and international.
What's Covered
- Manufacturer defects in materials or construction
- Products that fail under normal trail riding conditions
- Fitment issues caused by a production error on our end
What's Not Covered
- Crash or impact damage of any kind (warranty is void after a crash). See Crash Replacement Program for additional coverage.
- Normal wear and tear over time- Damage from misuse, modification, or improper installation
- Cosmetic damage that does not affect function
Email support@ridegravitas.com with your order number and photos or short video showing the issue. We will assess it and get back to you quickly. In some cases we may require the product to be returned for inspection before a resolution is issued. We reserve the right to make final decisions based on customer feedback, photos, and the condition of the product upon inspection. Resolution may include a replacement, a repair, or a refund at our discretion.
Note: Proof of purchase is required for all warranty claims.
If you have an issue with a Baja Designs or Heretic Studio light purchased through Gravitas, reach out to us at support@ridegravitas.com. We will file the warranty claim on your behalf and manage the process with the manufacturer. Resolution timelines depend on the manufacturer and may take additional time, but we will keep you updated throughout.
Email support@ridegravitas.com with your order number and reason for return. Our team will walk you through the process and provide a return shipping address. Refunds are issued once the product is received and inspected.
Return Conditions
- Product must be unopened and in original packaging
- Return must be initiated within 30 days of purchase
- Return shipping costs are the responsibility of the customer
- If the return is due to a manufacturer defect, we cover return shipping
Note: Opened or used products are not eligible for return unless there is a confirmed manufacturer defect.
Before You Order
- Check our Year/Make/Model guide and FAQ before purchasing
- If you are unsure about fit or compatibility, email us before you order — we will help you get it right
- Manufacturer defects are fully covered under our 60-day warranty regardless of your location
Store Credit: In cases where a product issue is confirmed, we may offer store credit at our discretion. Store credit is issued to the original purchaser and can be applied to any future order on ridegravitas.com. Contact support@ridegravitas.com and we will review your situation.
We currently ship to Canada and Australia. We are actively working to expand to additional countries and will announce new destinations as they become available.
Estimated Delivery Times
- Canada: 7 to 14 business days
- Australia: 10 to 21 business days.
Delays may occur due to customs processing. These timelines are estimates, not guarantees.
Duties, Taxes & Customs FeesInternational customers are responsible for all import duties, customs fees, and local taxes charged at the destination country upon delivery. These fees are not included in your order total at checkout. Gravitas is not responsible for delays caused by customs clearance or for fees assessed by your country's customs authority.
Lost or Damaged PackagesIf your package is lost in transit or arrives visibly damaged, contact us immediately at support@ridegravitas.com with your order number and photos. We will work with the carrier to resolve the issue as quickly as possible.
Yes. The 60-day manufacturer defect warranty applies to all orders regardless of where you are located.
Not always — but we reserve the right to request it. Start by emailing us photos or a short video of the issue. In some cases we may ask you to return the product for inspection before issuing a resolution. We make final decisions based on customer feedback and the condition of the product.
Contact us at support@ridegravitas.com. We will file the warranty claim with the manufacturer on your behalf and keep you updated throughout the process.
No. The warranty covers manufacturer defects only. Crash and impact damage is handled separately through our Crash Replacement Program.
Your order number, proof of purchase, and photos or short video showing the issue.
Yes, for US orders only. We accept returns on unopened products within 30 days of purchase. Return shipping is the customer's responsibility. Email support@ridegravitas.com to start the process.
International orders are final sale. We do not accept physical returns on orders shipped outside the United States. If a product issue is confirmed, we may offer store credit at our discretion.
Contact us immediately at support@ridegravitas.com with your order number and photos. We will assess the situation and work to make it right.
The terms in effect at the time of your purchase apply to your order. Email us at support@ridegravitas.com and we will walk you through your coverage.
It is a goodwill program that offers the original purchaser a one-time discount toward a replacement after a confirmed crash. Gravitas panels, mounts, and storage products qualify for 40% off. Baja Designs and Heretic Studio lights qualify for 15% off.
No. The warranty covers manufacturer defects. The Crash Replacement Program covers crash and impact damage — which the warranty does not. They are separate benefits that both apply to your purchase.
Email support@ridegravitas.com with the subject line "Crash Claim." Include your order number, photos of the damage, and a brief description of what happened. If approved, we will issue a one-time discount code for your replacement order.
No. The program is available to the original purchaser only and is not transferable.
Yes. Lights purchased through Gravitas qualify for 15% off replacement under the crash program. Email us with the subject line "Crash Claim" and we will handle the process with the manufacturer.
Yes. We currently ship to Canada and Australia. Additional countries are coming — follow us for updates.
The customer is responsible for all duties, taxes, and customs fees assessed at the destination country. These are not included in your order total at checkout.
Canada: 7 to 14 business days.
Australia: 10 to 21 business days.
These are estimates and may vary due to customs processing.
Email support@ridegravitas.com immediately with your order number. We will work with the carrier to track it down and resolve the issue.