TUG STRAP

At Ride Gravitas, we strive to provide you with the highest quality products and exceptional customer service. We understand that sometimes circumstances may arise where you need to return a product or require warranty assistance. To ensure a smooth and hassle-free experience, please read our returns and warranty policy below:

Returns

If you are not completely satisfied with your purchase, we accept returns on unopened products within 30 days from the date of purchase. To initiate a return, please contact our customer support team, who will guide you through the process. Please note that return shipping costs will be the responsibility of the shipper unless the return is due to a manufacturer defect.

Warranty

We stand behind the quality of our products. In the event of a manufacturer defect, we offer a warranty period of 60 days from the date of purchase. If you encounter any issues with your product during this time, please contact our customer support team. They will assess the situation and provide assistance accordingly, which may include repair, replacement, or refund at our discretion. Please note that any damages resulting from misuse, normal wear and tear, or crash/impact are not covered under the warranty.

Warranty Voidance: Warranties are void in the event of a crash or impact. Any damage resulting from crashes or impacts is not covered under this warranty policy.

To ensure a smooth and efficient resolution, we kindly ask you to provide proof of purchase when making a warranty claim. This could be in the form of a receipt, order confirmation, or any other relevant documentation.

Please keep in mind that our returns and warranty policy may be subject to additional terms and conditions, which will be communicated at the time of purchase or available on our website.

If you have any further questions or require assistance, our dedicated customer support team is ready to help you. We value your satisfaction and will work diligently to ensure your experience with Ride Gravitas is a positive one.

Thank you for choosing Ride Gravitas.

Welcome to Ride Gravitas. By using our website and purchasing our products, you agree to the following terms and conditions. Please read this general warning and disclaimer carefully.

Off-Road Use Only

Certain products are designed specifically for low-speed off-road use and are not intended for on-road use. Buyer agrees to understand and comply with all applicable local vehicle laws and safety guidelines. Buyer is solely responsible for (and will indemnify and hold Ride Gravitas harmless for) any claims, losses, damages, fines, fees, costs, or other amounts arising from Buyer’s non-compliance.

Product Responsibility

The purchaser must fully understand their machine's system capabilities. Failure to do so can result in damage to the machine and its components. All products must be installed by a qualified professional and inspected regularly for damage or wear. Additionally, products and their components must be inspected after each crash or impact. Impacts or crashes of your vehicle void the warranty of the product.

Inspection Requirements

The purchaser is responsible for checking products before and after each use, and after each crash or impact. Inspect for tears, abrasion, discoloration (which may indicate stress or sun damage), cracks, wear, sharp edges, or other damage. If any of these conditions are present, stop using the product immediately and contact support@ridegravitas.com for further instructions and resolution.

Installation and Compatibility

Ride Gravitas disclaims responsibility for the installation or compatibility verification of its products with any machine. The installer must ensure correct installation without risking damage to the machine, product, or installer. Buyer must use products in accordance with all applicable laws, regulations, guidelines, and standards of care.

Limitation of Liability

Ride Gravitas is not liable for any damage or injury resulting from improper use, incorrect installation, lack of maintenance, or normal wear and tear, including indirect, incidental, or consequential damages. Warranties are void in the event of a crash or impact. Any damage resulting from crashes or impacts is not covered under this warranty policy.

Buyer is responsible for ensuring that it uses the products (and its vehicle) in accordance with all applicable laws, regulations, guidelines, and standards of care. Buyer acknowledges that some products may only be used when off-roading, and Buyer will comply with all vehicle and road safety guidelines. Buyer is solely responsible for (and will indemnify and hold Stoik, harmless for) any claims, losses, damages, fines, fees, costs, or other amounts arising out of Buyer’s non-compliance with these provisions.